RETURNS
Earth & Elements Jewellery
We want you to absolutely love your jewellery. Every order means a great deal to us, and we take pride in providing beautiful jewellery and friendly, personal customer service.
We understand that sometimes a piece might not be quite right, whether it's a ring that doesn't fit or a gift that isn't suitable.
We've made our returns process as straightforward as possible.
Our 14-Day Returns Policy
If you change your mind about an eligible online purchase, you have 14 days from the day you receive your jewellery to let us know that you wish to cancel your order.
Once you've notified us, you have a further 14 days to return the item.
You don't need to give us a reason, although we always appreciate feedback.
To request a return, please email:
Include your order number and let us know which item you wish to return.
Easy Returns with Royal Mail
We've partnered with Royal Mail to make returning your jewellery easier.
You can use our dedicated Royal Mail Returns Portal to arrange your return.
Royal Mail Returns Portal:
https://www.royalmail.com/track-my-return#/details/7189
Depending on the available Royal Mail services, you may be able to print a returns label, use a label-printing service or arrange a collection.
Alternatively, you're welcome to arrange your own return postage through a suitable postal or courier service.
We recommend using a tracked service and keeping your proof of postage.
Please notify us of your cancellation within the 14-day cancellation period, even if you use the Royal Mail portal.
Who Pays for Return Postage?
For change-of-mind returns, customers are responsible for the return postage costs.
If you choose to use our Royal Mail Returns Portal and the return postage is charged to us, £4.00 will be deducted from your refund to cover that service.
Alternatively, you may arrange and pay for your own return postage.
There is no additional returns administration or restocking fee.
If your jewellery is faulty, damaged on arrival or not as described, we will meet reasonable return postage costs where required by law.
How to Return Your Jewellery
Please follow these simple steps:
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Email hello@earthandelements.co.uk within 14 days of receiving your order to notify us that you wish to cancel.
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Package your jewellery carefully to protect it during transit. Where possible, use its original packaging.
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Include your name and order number inside the parcel.
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Arrange your return through our Royal Mail Returns Portal or your preferred postal service.
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Send your jewellery back within 14 days of notifying us of your cancellation.
We recommend obtaining proof of postage and keeping it until your refund has been processed.
Please ensure your jewellery is securely packaged to prevent damage during transit.
Return Address
Earth & Elements Jewellery
Wychwood
Hutton-le-Hole
North Yorkshire
YO62 6UA
United Kingdom
Please contact us before returning your order so that we can identify and process your return promptly.
What Condition Should Returned Jewellery Be In?
You're welcome to inspect your jewellery as you would in a physical shop.
Please handle it carefully and return it with any accompanying accessories or packaging where reasonably possible.
If jewellery has been handled beyond what is necessary to establish its nature, characteristics and functioning, and this reduces its value, we may make an appropriate deduction from your refund in accordance with consumer law.
Simply trying on a ring to check the fit does not automatically prevent a return.
Can I Return Earrings?
For hygiene reasons, earrings supplied in sealed packaging for health or hygiene protection may be exempt from change-of-mind returns if that seal has been broken after delivery.
This exemption does not automatically apply to every pair of earrings.
If earrings arrive faulty, damaged or not as described, your statutory consumer rights still apply.
Please contact us if you're unsure whether your earrings are eligible for return.
Can I Return a Ring That Doesn't Fit?
Yes, eligible rings can be returned under our standard cancellation policy.
We understand that finding the perfect ring size can sometimes be tricky, particularly when purchasing online.
To keep the process simple, we don't routinely offer direct ring exchanges.
Instead, you can return an eligible ring for a refund and place a new order for the correct size.
We strongly recommend checking your ring size before purchasing.
Helpful tip: Wider rings, including many spinner rings, can fit more snugly than narrow bands. We often recommend sizing up slightly for these designs.
If you're unsure, please contact us before ordering. We're happy to help with sizing advice.
Handmade, Made-to-Order & Personalised Jewellery
Many of our pieces are handmade, and some are prepared after an order is placed.
Being handmade or made after ordering does not automatically exclude jewellery from change-of-mind cancellation rights.
However, jewellery made to your individual specifications or clearly personalised may be exempt from the statutory right to cancel.
Where an exemption applies, we aim to make this clear before purchase.
Your statutory rights regarding faulty or incorrectly described jewellery are always protected.
When Will I Receive My Refund?
Once you've cancelled an eligible order, we'll process your refund in accordance with UK consumer law.
Where goods have already been delivered, we may wait until we receive the returned items or you provide evidence that you've sent them back, whichever is earlier.
Refunds will be made within 14 days of the applicable date.
We will normally refund you using the same payment method you used for your original purchase, unless otherwise agreed.
For eligible cancellations, we will also refund the original standard delivery charge where required by law. Additional charges for choosing an upgraded delivery service are not normally refundable.
Your payment provider may take additional time to show the refund in your account.
What If My Jewellery Arrives Faulty or Damaged?
We take great care when making, selecting and packaging our jewellery, but occasionally something may go wrong.
If your jewellery arrives faulty, damaged or not as described, please contact us:
Include your order number and a brief explanation of the problem.
Photographs are helpful where possible, but they are not a condition of your statutory rights.
Under the Consumer Rights Act 2015, customers have legal rights when goods are faulty or not as described.
Depending on the circumstances, these may include a refund, repair, replacement or price reduction.
For qualifying faulty goods, you normally have a short-term right to reject within 30 days of delivery. Further rights may apply after this period.
We will always assess genuine concerns fairly and in accordance with UK consumer law.
Spinner Rings & Delicate Jewellery
Some of our jewellery, particularly spinner rings and gemstone-set designs, contains delicate moving parts or settings.
We recommend removing jewellery during heavy manual work, exercise and activities that could cause impact or damage.
Damage caused by accidents, misuse or ordinary wear and tear is not generally considered a manufacturing defect.
However, a broken spinning band or damaged setting is not automatically excluded from a claim. If the problem results from an inherent fault, your statutory consumer rights still apply.
Please contact us if you experience any problems with your jewellery.
Our Four-Month Jewellery Warranty
We offer a four-month manufacturing warranty on our jewellery for additional peace of mind.
If a manufacturing defect becomes apparent during this period, please contact us so we can assess the problem and arrange an appropriate remedy.
Our warranty covers manufacturing defects but does not generally cover accidental damage, misuse or ordinary wear and tear.
Where a manufacturing defect is covered, we will arrange an appropriate repair or replacement at no charge, subject to availability and the nature of the problem.
This additional warranty does not replace, restrict or reduce your statutory consumer rights. You may have legal rights beyond the four-month warranty period.
Natural Gemstones & Handmade Characteristics
We celebrate the natural beauty and individuality of gemstones.
Natural stones may feature variations in colour, inclusions, patterns and texture. Handmade jewellery may also have subtle differences between individual pieces.
These characteristics are not necessarily defects.
However, all jewellery must still match its description, be of satisfactory quality and be fit for its intended purpose.
Need Help?
We're a small independent jewellery business based in the beautiful North York Moors, and we're always happy to help.
If you have any questions about a return, ring sizing, jewellery care or an existing order, please get in touch.
Earth & Elements Jewellery
The Craft Workshops, Hutton-le-Hole
North Yorkshire
Email: hello@earthandelements.co.uk
Text: 07525 775015
Thank you for shopping with Earth & Elements Jewellery and supporting our independent Yorkshire business.